FAQ's for Custom Garments

Frequently asked questions when buying flower girl dresses & custom orders

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Here are answers to frequently asked questions about the "Flower Girl Dress" and other custom designs.
Thanks for your interest in Anagrassia and I look forward to working with you!
~Mary Grace

How do I order a custom special occasion Anagrassia dresses?

The new collection of custom dresses are available on www.anagrassia.com. Please include an order form with each order. If you can't include the information at checkout, please email the form to Mary Grace at marygrace@anagrassia.com

Order forms are HERE

What is your turn around time? 
~ Check the top of the homepage for current turn around time for custom special occasion dresses. If you need a rush order please include THIS in your cart and contact Mary Grace.
~ Melan'Ka Collection is my RTW (Ready to Wear) collection. These dresses are created in small batches. Shipping for this collection is about 1-3 weeks. (If you need the dress in 1 week, please make note of this in the checkout message box.)
Can I return/exchange an item?
Unfortunately, I can't accept returns/exchanges/refunds.
Please contact me if you issues or feedback.
What's your phone number? I would like to speak to you over the phone.
I prefer not to communicate through the telephone. (If you call or leave a voicemail, I may not respond.) From experience, it's easier for me to send photos and communicate through email.
 My email is marygrace@anagrassia.com. If you don't hear from me within 72 busniess hours, please resend your email. 
Do you ship internationally?
YES! I love and value my international customers!
International buyers are responsible for paying customs/VAT.
Are the leotards and tulle skirts sold together? 
No. The leotards and tulle skirts are sold separately.
(I will combine shipping costs if you purchase the items together.)
Prices vary depending on the lace used for the leotards and the length and style of the skirt. 
I see tulle skirts sold for less in other stores and ecommerce shops. Why are your items priced higher?
My tulle skirts are seamless and have between 14-16 layers of tulle!
My Flower Girl dresses are basically mini ball gown dresses and very labor intensive! 
Every skirt has a back enclosure, elastic waistband, and (quality) satin sash. 
Most of the tulle skirts you see elsewhere are the very easy to make 'tie' tulle skirts, which use low amounts of tulle.
Warning- My tulle skirts are very full!!!
I saw your flower girl dresses on the blog. Do you make these dresses for teens and adult?
The "poofy" tulle skirts are very full. I suggest adults/teens order the skirts with the satin underlayers and tulle overlayers. 
I no longer make adult leotards. 
How do I wash the leotards and tulle skirts?
Dry clean the leotards.
Gently hand wash the skirts with gentle detergent and hang dry
(I use baby detergent!) 
How do I wash the cotton Melan'Ka Collection dresses?
Machine Wash Warm or Cold
Hang Dry
Can I have a discount because…?
Sorry, I don't give discounts. Everything is handmade and there are no economies of scale. 
The only discount I can give are shipping discounts. If you're buying more than one flower girl dress, please contact me and I can set up a custom listing for you with lower shipping costs.
I am a retail buyer. Do you sell wholesale?
Contact Mary Grace at marygrace@anagrassia. 
We look forward to working with you for the special days and events!
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